Privacy Policy bet19 – Your Data Protected

For the purposes of the LGPD (Law No. 13,709/2018), the controller responsible for processing personal data collected on the bet19 platform is the company operating the website https://bet19.best.

Bet19's Data Protection Officer (DPO) can be reached at contato@bet19.best. The DPO is responsible for receiving and responding to data subject requests related to personal data processing and for ensuring the platform operates in compliance with the LGPD and all other applicable regulations.

Bet19 collects only the data necessary to deliver the platform's services safely and reliably. Collection takes place at different points during your interaction with the platform:

At registration:

• Full legal name (as it appears on your official ID).
• CPF — Individual Taxpayer Registration.
• Date of birth.
• Email address.
• Mobile phone number.
• Residential address (for identity verification when required).

While using the platform:

• Browsing data: IP address, device type (mobile or desktop), operating system, browser, and pages visited.
• Betting history, deposits, and withdrawals made on the platform.
• Session data: login time, duration, frequency of use, and game preferences.
• Communications exchanged with customer support via live chat or email.

In identity verification processes (KYC):

• Copy of a government-issued ID (RG, CNH, or passport).
• Selfie for identity confirmation (when requested).
• Proof of address.
• Proof of source of funds for high-value deposits (where applicable).

Bet19 does not collect sensitive data such as health information, sexual orientation, political opinions, or religious beliefs.

Every piece of data bet19 collects has a specific, justified purpose. We do not collect information that is not necessary to provide our services. Here is how we use each data category:

• Registration data (name, CPF, date of birth, email, phone number): verify the player's identity, prevent fraud, ensure the platform is accessed only by users aged 18 and over, and send account-related communications.
• Payment details (Pix key, card data): securely process deposits and withdrawals, meet anti-money laundering obligations, and enable transaction tracing in the event of a dispute.
• Betting and session history: calculate a player's VIP level, apply cashback, identify gameplay patterns for responsible gambling purposes, and improve the overall platform experience.
• Browsing and device data: ensure secure access, detect suspicious or fraudulent activity, and optimize platform performance on both mobile and desktop.
• Support communications: resolve requests, maintain support history, and improve the overall quality of customer service.
• Verification documents (KYC): meet legal customer identification obligations in accordance with Brazilian regulations for betting platforms.

All personal data processing carried out by bet19 has a legal basis established under the LGPD. The main legal bases that underpin our processing activities are:

• Contract performance (LGPD, art. 7, V): processing is required to deliver the betting services contracted by the player — account registration, payment processing via Pix and boleto, bet recording, and customer support.
• Legal or regulatory obligation (art. 7, II of the LGPD): processing is required to comply with legal obligations applicable to the platform, including anti-money laundering regulations (Law No. 9,613/1998), identity verification (KYC), and tax compliance.
• Legitimate interest (LGPD, art. 7, IX): processing is necessary for bet19's legitimate interests, such as fraud prevention, platform security, service improvement, and detection of problematic gambling behavior — always balanced against the rights and expectations of data subjects.
• Consent (LGPD, art. 7, I): for sending marketing communications by email or phone, bet19 requires specific consent, which can be withdrawn at any time.

Bet19 does not sell personal data. Ever. We only share information in the situations below, with third parties strictly necessary to provide our services:

• Payment processors: to complete transactions via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED transfers (Nubank, Itaú, Bradesco, Banco do Brasil). Only the information strictly necessary to process the transaction is shared.
• Identity verification providers (KYC): to validate documents submitted during the account verification process, as required by regulatory standards.
• Infrastructure and hosting providers: servers and cloud services that store platform data, all bound by data processing agreements with LGPD-aligned protection clauses.
• Competent authorities: when required by law, court order, or a money-laundering investigation conducted by Brazilian regulatory authorities.

Data collected by bet19 is stored on secure servers with the following protective measures:

• Encryption in transit: 256-bit SSL encryption on all communication between your device and our servers — the same standard used by Brazil's leading digital banks.
• Encryption at rest: sensitive data stored on servers — such as CPF, KYC documents, and banking details — is encrypted at rest to protect against unauthorized access.
• Access control: only team members with a justified operational need are granted access to players' personal data, and all such access is logged and regularly audited.
• Security monitoring: intrusion detection systems and continuous monitoring operate 24 hours a day to identify and respond to unauthorized access attempts.
• Regular backups: data backups are performed regularly and stored in geographically separate locations to ensure availability and recovery in the event of an incident.

In the event of a security incident that may affect your personal data, bet19 will notify the relevant authorities (ANPD — Autoridade Nacional de Proteção de Dados) and the affected data subjects within the timeframe required by the LGPD.

Bet19 uses cookies and similar technologies to improve your experience on the platform. See the types of cookies used below:

• Essential cookies: required for the platform's core functionality — keeping your session active, account security, and basic interface preferences. They cannot be disabled without affecting access to the service.
• Performance cookies: collect anonymous data on how the platform is used — most visited pages, load times, errors encountered — for technical improvement purposes. Individual users are not identified.
• Functionality cookies: store preferences such as language, favorite odds, and betting settings to personalize your experience on bet19.
• Analytics cookies: used to understand user behavior in aggregate and improve the product. Data is anonymized before any analysis.

You can manage your cookie preferences through the consent banner shown on your first visit to the platform, or via your browser settings. Disabling essential cookies may affect how the platform performs on your phone or computer.

Bet19 retains personal data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal obligations:

• Active account data: retained for as long as the account remains active on the platform.
• Data from voluntarily closed accounts: retained for up to 5 years after account closure, as required by anti-money laundering regulations and Brazilian tax requirements.
• Financial transaction records (Pix, boleto, card): retained for up to 10 years in accordance with legal tax obligations.
• KYC Documents: retained for the regulatory period applicable to the platform, generally 5 years after the end of the relationship.
• Support interaction records: retained for up to 2 years after each request is closed.

Once retention periods expire, data is securely deleted or irreversibly anonymized in accordance with bet19's internal procedures.

Under the LGPD, you — as the data subject — are entitled to the following rights regarding the information processed by bet19:

• Access: request a copy of all personal data that bet19 holds about you.
• Correction: request the correction of inaccurate, incomplete, or outdated data.
• Anonymization or deletion: request the anonymization or deletion of unnecessary data or data processed in violation of the LGPD.
• Portability: request the transfer of your data to another betting platform or service, in a structured, machine-readable format.
• Consent withdrawal: withdraw consent for marketing communications at any time, without providing a reason.
• Objection: object to processing carried out on the basis of legitimate interest, where there are valid grounds to do so.
• Sharing disclosure: know which public or private entities bet19 has shared your data with.

To exercise any of these rights, contact us via 24h live chat or at contato@bet19.best. bet19 responds to data subject requests within 72 hours for straightforward matters and within 15 days for more complex ones, always in Portuguese.

Bet19 is a platform exclusively for users aged 18 and over. We do not intentionally collect or process personal data from minors. The date of birth field is mandatory during registration and is verified — any account found to have been created by a user under 18 is closed immediately upon detection.

If you are the guardian of a minor and believe they have created an account on bet19, please contact us immediately via live chat or at contato@bet19.best. The account will be closed and all collected data will be deleted as soon as legally possible, subject only to any applicable legal retention obligations.

Bet19 may update this Privacy Policy whenever necessary — due to changes in data processing practices, updates to Brazilian law (including ANPD regulations), or improvements to the platform's services. When relevant updates are made:

• You will receive an email notification with a summary of the key changes.
• A notice will be displayed on the platform the next time you log in.
• The "last updated" date at the top of this page will be revised accordingly.

Continued use of the platform after a new version of the policy is published will be considered acceptance of the updated practices. If you disagree with any change, you may exercise your right to close your account and request deletion of your data as described in Section 9.

For any questions regarding this Privacy Policy, the processing of your personal data, or the exercise of your rights as a data subject, please contact bet19's Data Protection Officer (DPO) through the channels below:

• Live chat: available 24 hours a day, every day of the year, directly on the bet19 platform. Let us know your request relates to privacy or personal data to receive priority assistance.
• DPO Email: contato@bet19.best — responses within 72 hours for personal data-related requests.

You also have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for overseeing LGPD compliance in Brazil, if you believe bet19 has not adequately respected your rights.

Bet19 takes every privacy request seriously, respects the legal timeframes, and ensures you receive a clear response — in Portuguese — explaining how your request was handled.